I contacted Ryan at Holders and he scheduled me for a service call, followed up with me for my appointment and their service technician Hector arrived on time. Did I mention I am located all the way in Stallion Springs in Tehachapi, CA? After having a few people in the industry tell me that I needed to replace my furnaces, Hector went and trouble shot my furnace system and solved the problem for us. Instead of trying to up sell me for the replacement of my furnace he was able to trouble shoot and save us a great deal of money. As someone that works in the industry, I would highly recommend Holders for your HVAC needs. Thanks again to your wonderful team for making our snowy winters up here toasty warm.