A/C went out at night, left a message and they responded the next morning. Made an appointment for that day and A/C was fixed in 20 minutes. Thanks Holders, I will call them for all my HVAC needs.
I’m a Senior citizen, former residential construction superintendent and former local building inspector. The fan motor went out on my roof mount unit. Holders showed up within one hour of my call and diagnosed the problem, a short in the fan motor. They ordered a replacement that showed up the next day (Thursday). Turns out it was sent with the wrong control board. They let me know late Thursday pm about the problem. I was told they would send a technician to Fresno to get the correct motor, which is exactly what they did. By 2:30pm Friday I had heat. As far as I am concerned they went well above and beyond to see to it that I had heat for the weekend! The motor they picked up in Fresno was actually more expensive, but they kept the quoted price and even gave me a 10% discount. You can not beat this sort of customer commitment and their focus on customer satisfaction. As long as they will have me, I am a customer for life! Thank You! Charlie Horsch
Excellent service, I have tried other HVAC service companies in the Bakersfield area over the years but in my opinion Holders is number #1
I called Holders and within a couple hours Hector was at our house and got our a/c working right away. Hector was very nice & knowledgeable. He was very helpful with our questions. Ashley and the rest of the staff at the office were very nice and helpful also. I would highly recommend this company. Very honest. 100% satisfied. Thank you for getting to us right away in this heat. I so appreciate it.
I had an excellent experience from quote, installation, to testing phases. The entire staff was professional, not only directly answering any questions I had but offering helpful information not provided by other companies I received quotes from. I would highly recommend them!
The technician, Brylon, called when he was on his way, plus I received an Email that showed his picture, etc., which enabled me to see who would be coming in my home. He arrived on time, was friendly, professional, explained everything he was going to do and afterward what he did. Brylon also reminding me of my fall maintenance for my heating unit. I highly recommend Holders!
Scheduled an appointment and availability was great getting the day/time I needed. Service technician Randy gave me a call to make sure I was home and was at my house in the time promised. Randy took the time to show me everything he was performing on my unit. I was told by some other companies tech that my compressor fan was faulty and Randy disproved that by showing me my unit’s ratings on his electrical reading devices were good. Randy then narrowed down my problem and now my unit is good to go. Hands down awesome customer service! Lastly, shout out to Roger Jr…cool seeing your winning racing results in the Californian.
Service tech was friendly and efficient. I will use Holders again!
I always meet the HVAC techs and go on the roof with them to observe what they are doing and ask questions. This is the third HVAC company I have used in 4 1/2 years and the only that I have been satisfied with. My winter service was exceptional. The cleaning of the fire tubes, and ignition area. The voltage checks were done as well as temp differential, and inside the home CO2 check. Perfect! This young man (25) or so, was the most thorough. At this point, I have reason the look further for the type of service. The price was very good with exceptional service.
Have always had great service from Holders. We will always ask for Hector as he is very friendly and knows what he is doing. Thanks to all involved there.
Brylon came out today to perform our spring maintenance. He was very personable, and I really appreciated the time he took to explain everything he’d done while servicing our unit and answering any questions I had. Excellent customer service!
Mike showed up on time and was very pleasant and efficient. He installed our new air filters, checked and cleaned our air conditioner and was a pleasure to have in our home. We will request him for our fall service appointment.
We were in the market for new A/C and furnace units and had such a great experience speaking with Ronnie. He returned our call quickly and spent a lot of time answering our questions. He was very professional and kind and willing to work with our schedule to address our needs even if it required a late in the evening appointment. We ended up purchasing our units through a different company that we had experience working with in the past but we’ll keep Holders in mind for future needs and to reference to friends and family. Thank you Ronnie for your time and efforts! Mike and Lea S.
Our first time experience and was very satisfied with the quality of service and staff. Timing was of the essence and on oxygen 24 a day and the technician was a top notch and cares about us veterans considering how Hot it was that day and the time spent in repair and service he Holder’s has My support and will let my brothers and sisters know the experience and effort plus the time spent to replace the compressor and fan to get me going i will put them up on my referral page and see them soon . The cost cannot have been at a better time staff is great. Disabled veteran.
It’s the law of nature that on the hottest day of summer the AC will fail! Holders came out and promptly identified the problem as the blower motor, but wouldn’t be able to get the part until Monday (this was on Saturday). On Monday, Holders worked with us to be able to pick up the part in Fresno instead of waiting for part to be shipped. They even called to make sure I had no problem picking up the part and was safely on my way home. The repair person was at my house within a half hour of when I returned with the part and had my AC running shortly thereafter. Great attention to service…and the part was still under warranty!